Return & Refund Policy

You may request a return or exchange within 7 days of delivery (or store pickup), provided the product meets the eligibility conditions below. Contact us as soon as possible after receiving the order so we can guide you.

Items may be accepted for return/exchange if:

• They are unused, unwashed, and free of perfume, stains, or damage.
• Original tags, blouse piece (if any), and packaging are intact.
• The product is defective, damaged in transit, or significantly different from the ordered size/colour (where size was specified).
• You share clear photos/video of the issue when we request them.

• Bridal / heavily embroidered lehengas and custom-ordered or altered pieces (unless defective).
• Products with signs of use, stitching alterations, or missing pieces.
• Sale or clearance items marked as final sale (if indicated on the product or invoice).
• Items returned after the 7-day window without prior written approval from us.

1. Call or WhatsApp +91 94143 66587 or email anilbajaj1636@gmail.com with your order ID, product name, and reason.
2. Share photos if the issue is damage, stain, or wrong item.
3. Wait for our approval and return instructions (address and packing guidance).
4. Ship or hand over the product only after approval. Unapproved returns may be refused.

Where stock allows, we prefer to offer an exchange of size/colour or store credit toward another piece. Festival rush may limit same-design exchanges; we will suggest alternatives from our Alwar collection.

• Online payments: After we receive and inspect the return, refunds are initiated to the original payment method, typically within 5–10 business days depending on your bank/UPI provider.
• Cash on Delivery: Approved refunds may be issued via UPI/bank transfer to the account details you provide, after inspection.
• Shipping charges (if paid) are generally non-refundable unless the return is due to our error or a defective product.
• Coupon discounts are adjusted proportionally if only part of an order is refunded.

If the package arrives visibly damaged, note it with the delivery person when possible and contact us the same day with photos of the outer packaging and product. We will arrange replacement or refund as appropriate after verification.

For return status or exceptions (for example bridal trial fits arranged in-store), speak with our team. We aim to resolve every genuine concern in the spirit of long-term customer relationships in Alwar and beyond.